Shipping & Returns Policy

Warranty & Returns

All DreamPot models come with a 5 year warranty quality guarantee.

DreamPot models or accessories purchased can be returned if the product is found to be faulty; please contact us immediately toll free XXXX XXX XXX for authorisation.  You can return your DreamPot or accessory item(s) for a full refund (less return postage packaging and charges) within 14 days of receipt of your purchase.  All items must be returned in an outer carton, in original packaging, including recipe books, user guides and all accessories.  Please note our refund policy does not cover purchases whereby the customer has simply changed their mind and does not cover incorrect usage of the DreamPot or accessory item(s).

If you’re DreamPot or accessories have been damaged as a result of our postage delivery please contact us immediately on toll free XXXX XXX XXX or email [email protected]

We are always available for advice and questions about your DreamPot through our Customer Information Service which is available toll free XXXX XXX XXX so keep in touch!


Postage delivery charges are calculated as per the DreamPot shop.