Privacy Policy – Terms & Conditions

Privacy Policy

It is important that you understand how the DreamPot Company uses your personal information, so if this is an issue that concerns you, please take the time to read the below information.  We respect your privacy and you can be assured your personal information will not be disclosed to any third party without your consent, unless authorised or required by law

This Privacy Policy explains DreamPot privacy practices in relation to its website or ‘site’ which is locate at https://www.dreampot.com.au/  In some cases this site may link or refer you to other websites or organisations, which have their own privacy policy and practices.  In this Privacy Policy, when we refer to ‘personal information’, we mean information that can identify you or from which your identity can be reasonably ascertained – for example, your name, email address and any other contact details supplied by you to us.  By using this site, you agree to the terms of this Privacy Policy. We reserve the right, to modify or remove portions of this Privacy Policy at any time.

Personal Information

The only personal information we collect about you is what you personally provide to us. For example, you may send us your personal information contained within an email or inquiry. We would then need to keep that information so that we can provide you with the required services or answer your questions.  We may also use your name, address or email address to send you information about our products and services. If you do not wish us to do so, please indicate this on the enquiry form. It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Personal information that visitors submit to this site is used only for the purpose for which it is submitted unless we tell you otherwise in this Privacy Policy or at the time of collection.

Disclosure

Apart from where you have consented or where disclosure is necessary to achieve what you have requested we do for you, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with DreamPot rights or property.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures regularly.   Unfortunately, no data transmission over the internet is guaranteed to be totally secure. However, we will take all reasonable steps to protect the personal information you may transmit to us. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Copyright & Intellectual Property

All of the information and material contained in the Dream-Pot® website remains the property of the DreamPot company and  is subject to copyright and at all times may not be reproduced or copied in any format without permission. DreamPot is the owner and authorised user of all intellectual property contained within the DreamPot website. Nothing contained within the website should be construed as giving anyone the right or licence to use logos, names or recipes without prior permission of the DreamPot Company.

Users of this site may download information for their own personal reference (for example free recipes). No part of this site may be copied, reproduced, adapted or transmitted in any form by any process for any commercial purpose without the written consent of DreamPot or as permitted by the Copyright Act 1968 (Cth).

Disclaimer

This site has been established by the DreamPot company to provide its customers and visitors to this site with general information about us and the services we provide.  The information is intended for general use only and nothing on this site constitutes as an offer to enter into a legally binding contract.

DreamPot will not be liable for any loss, damage, cost or expense incurred as a result of any error, omission or misrepresentation contained in this site, except as required  by law. Any links provided to other sites are for convenience only and we will not be responsible for any loss, damage, cost or expense incurred as a result of accessing those other sites. Information and material contained in this site is guaranteed for the Dream-Pot ® only.

The services available from the DreamPot described in this site may be withdrawn or varied at anytime without notice.

Warranty & Returns

All DreamPot models come with a 5 year warranty quality guarantee.

DreamPot models or accessories purchased can be returned if the product is found to be faulty; please contact us immediately toll free 1800 636 073 for authorisation.  You can return your DreamPot or accessory item(s) for a full refund (less return postage packaging and charges) within 14 days of receipt of your purchase.  All items must be returned in an outer carton, in original packaging, including recipe books, user guides and all accessories.  Please note our refund policy does not cover purchases whereby the customer has simply changed their mind and does not cover incorrect usage of the DreamPot or accessory item(s).

If you’re DreamPot or accessories have been damaged as a result of our postage delivery please contact us immediately on toll free 1800 636 073 or email gbw@dreampot.com.au

We are always available for advice and questions about your DreamPot through our Customer Information Service which is available toll free 1800 636 073 so keep in touch!

Delivery

Postage delivery charges are calculated as per the DreamPot shop link dreampot.com.au/purchase/buy-online/ located on this site.